What does it really mean to have a banker who meets you where you are?

To me, it means being available when life happens — not just during “banker’s hours.” Sometimes that looks like answering a text in the evening, sometimes it’s meeting before the bank opens at a coffee shop and sometimes it’s simply taking extra time to figure out a unique situation. Our team molds the box around our customers instead of squeezing them into one. It’s about truly understanding our customers’ business, building trust, being approachable and making banking feel a whole lot more personal.

Jennifer Williamson

Vice President, Operations
NMLS# 1986681

Jennifer Williamson, vice president of operations at First Midwest Bank, says she takes pride in making finances feel more personal for customers.

“Over the years, I realized how impersonal financial services can feel, and I like to do things differently,” she says. “I’ve built a team that puts people first, treats customers like family and creates a place where ‘going the extra mile’ is the standard.”

Williamson and her team will always make sure each customer feels taken care of, no matter what they are looking for. “If that means answering late-night questions, meeting at a tailgate or researching a unique situation, we’re in,” she says. “Our job is to make customers feel heard and supported every step of the way.” Willamson joined this industry to genuinely help people, so when working with her team, you get more than “just banking” — you get a partnership that will last a lifetime.

“Our customers know they can reach us when they need us, not just during office hours. We see them in the community, we know their families and we celebrate their wins right alongside them,” she says. “That kind of connection, backed by a team that treats going above and beyond as simply part of the job, is why people choose us and stay with us.”